Cancellation & refunds

1. Before you commit

An inquiry or consultation request is free of any purchase obligation. Before paid work begins, Karain drop LLC and the client must agree in writing on the scope, fees, payment schedule, milestones, cancellation notice, and treatment of deposits and third-party costs. Do not send payment based solely on website content.

2. Cancellation requests

To request cancellation, email contact@hunterarc.com with the subject “Cancellation request,” or use the contact form and select “Existing project / billing.” Include your business name and project or invoice reference; do not include bank or payment card details. If you have a designated project contact, also notify them through the agreed communication channel. We will confirm receipt, the effective date, work completed, and any outstanding charges or refund due under the agreement and applicable law.

3. How charges and refunds are assessed

The signed service agreement and applicable law determine the amount due. Unless that agreement lawfully provides otherwise, amounts paid for work not performed are returned after accounting for completed work and documented, authorized, nonrecoverable third-party commitments. We do not state that every payment or deposit is automatically nonrefundable.

Advertising spend, software subscriptions, domains, and other third-party charges may be paid directly to the provider and are subject to that provider’s refund terms. We will identify costs we are authorized to commit on your behalf in the project agreement.

4. Ongoing engagements

Renewal, cancellation notice, and billing dates for any ongoing work must be explicitly agreed in writing. Submitting an inquiry does not authorize recurring billing. Ending one engagement does not automatically cancel a separate third-party platform account.

5. Refund processing and disputes

Where a refund is agreed or legally required, we will confirm the amount, method, and expected processing time. Refunds should normally use the original payment method when available. Payment-provider and banking processing times may vary. If a charge appears incorrect, contact us promptly so we can investigate. Nothing in this policy removes mandatory consumer rights or lawful payment dispute rights.